Privacy policy
Last updated: 5 October 2026
This policy explains what information Odwadifo ("we", "us") collects when you use the Odwadifo app, the Odwadifo Business app and odwadifo.com (together, the "Service"), why we collect it, who we share it with and the choices you have. We follow Ghana's Data Protection Act, 2012 (Act 843).
1. Information we collect
| What | Examples | Why |
|---|---|---|
| Account details | Name, username, phone number, email, password (stored scrambled), profile photo, business name and description | To create and secure your account and show your profile or store |
| Listings and content | Product photos, prices, descriptions, video reviews, comments, status updates, live streams | To publish what you choose to share |
| Messages and calls | Chats, voice notes, photos and files you send; call times and length | To deliver messages and calls, and to measure plan minutes |
| Location | Region and town you choose; locations you choose to share in a chat | To show nearby listings. We don't track your location in the background. |
| Payments | Plan chosen, amount, MoMo transaction ID and reference | To switch on paid plans and keep financial records. We never ask for or store your MoMo PIN. |
| Usage and device | Pages and videos viewed, watch time, searches, app version, device type, a random device ID, crash reports | To recommend listings and videos, keep the Service working and prevent fraud |
| Reports and safety | Reports you send, and signals used to detect scams | To protect buyers and sellers |
2. Camera, microphone, photos and notifications
The apps ask for these only when you use a feature that needs them: the camera and microphone for photos, videos, voice notes, calls and live streams; photos and videos when you choose files to upload; notifications for messages, calls and announcements; and screen recording only when a seller starts it to make a product video. You can turn these permissions off in your phone settings at any time.
3. How we use your information
- To run the marketplace: show listings, connect buyers and sellers, deliver messages, calls and notifications.
- To recommend listings and videos people are likely to enjoy.
- To process seller plans and TOP placements.
- To keep the Service safe: checking new or suspicious ads, detecting scams and enforcing our Terms of use.
- To offer an optional AI assistant that helps sellers reply to buyers. Only the seller who switches it on uses it, and it sees only the chats of that seller's store.
- To send service messages and, occasionally, announcements about Odwadifo. You can turn announcements off in the app's notification settings.
We do not sell your personal information.
4. What other people can see
Your public profile, store, listings, video reviews, comments and likes can be seen by anyone, including on odwadifo.com and in search engines. Your phone number is shown only if you put it in a listing or profile. Your messages are visible only to the people in the chat, and to our staff when needed to investigate a report.
5. Service providers we use
We use trusted companies to run the Service. They process data only on our instructions:
| Provider | Used for |
|---|---|
| Supabase | Accounts, database and sign-in |
| Cloudflare | Website hosting, our server, photo and video storage, security |
| Google (Firebase, Google sign-in) | Push notifications and optional "Continue with Google" |
| LiveKit | Voice and video calls and live streams |
| OpenRouter and the AI models it connects to | The optional seller AI assistant |
Some of these providers store data outside Ghana. Where that happens, we rely on their security and contract commitments to protect it.
We may also share information if the law requires it, to protect people from harm or fraud, or as part of a sale or merger of the business (you would be told first).
6. How long we keep information
- Account and listing data: while your account is open.
- After you delete your account: removed within 30 days, except where we must keep it longer.
- Payment records: kept for up to 6 years for tax and accounting.
- Reports and records of rule-breaking: kept as long as needed to prevent repeat abuse.
- Disappearing messages: removed at the time you set.
7. Your rights
You can see and edit most of your information in the app. You can also ask us for a copy of your data, to correct it, or to delete it. To delete your account, follow the steps on odwadifo.com/delete-account. If you're not happy with how we handle your data, you can contact the Data Protection Commission of Ghana.
8. Security
Data is sent over encrypted connections. Passwords are stored scrambled. Access to personal data is limited to staff who need it. No system is perfectly secure, so please use a strong password and don't share your account.
9. Children
The Service is for people aged 18 and over. We don't knowingly collect data from children. If you believe a child has an account, tell us and we will remove it.
10. Changes
If we change this policy, we will update the date at the top and, for important changes, tell you in the app.
11. Contact
Email [email protected].